Standard shipping to most countries are arriving within the given timeframes from shipment. Some packages may experience delays if held in customs.
FAQ:
When will my order be shipped out?
Orders will take 1-10 business days to be shipped out. Handmade pieces will be shipped out 1-5 weeks after placement.
Do you offer fast shipping even during COVID-19?
Yes. Please select Express Shipping at checkout. Orders are arriving 3-10 business days from shipment with this line.
If you need an item for an upcoming event, we highly recommend you to select Express Shipping.
I have already purchased my order. How can I receive Express Shipping?
If you have already made a purchase but would like to upgrade to Express Shipping, please email us help@shoppellucid with your order number and your request.
Which countries do you ship to?
We usually ship worldwide. However, with COVID-19 many countries have been suspending shipments. These countries include: Moldova, Peru, Saudi Arabia, Reunion, and India.
When will my order arrive?
View our delivery timeframes here. There may be a 1-4 week delay from the timeframes listed.
Is there any delivery guarantees?
Yes. If 60 days have gone by with no updates from the provided tracking, please email us help@shoppellucid.com with your order number. We will fully refund your purchase. This is not applicable to incorrect addresses/changed addresses.
