COVID-19 INFO

Standard shipping to most countries are arriving within the given timeframes from shipment. Some packages may experience delays if held in customs. 


 
FAQ:

 

When will my order be shipped out?

Orders will take 1-10 business days to be shipped out. Handmade pieces will be shipped out 1-5 weeks after placement. 

  

Do you offer fast shipping even during COVID-19?

Yes. Please select Express Shipping at checkout. Orders are arriving 3-10 business days from shipment with this line. 

If you need an item for an upcoming event, we highly recommend you to select Express Shipping. 

 

I have already purchased my order. How can I receive Express Shipping?

If you have already made a purchase but would like to upgrade to Express Shipping, please email us help@shoppellucid with your order number and your request.

 

Which countries do you ship to?

We usually ship worldwide. However, with COVID-19 many countries have been suspending shipments. These countries include: Moldova, Peru, Saudi Arabia, Reunion, and India.

 

When will my order arrive?

View our delivery timeframes here. There may be a 1-4 week delay from the timeframes listed. 

 

Is there any delivery guarantees?

Yes. If 60 days have gone by with no updates from the provided tracking, please email us help@shoppellucid.com with your order number. We will fully refund your purchase. This is not applicable to incorrect addresses/changed addresses.